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Terms of Sale

Freight:

All shipping and handling fees are separated with original Merchandise’s price. Customer is responsible for all shipping and handling charges.

Returns:

No Merchandise can be returned without our Return Authorization. If Return Authorization is granted, the authorization number must be shown on outside carton, must include copy of related invoice, and must be returned within 15 days of date of related invoice. Return Authorization numbers will not be issued after 15 days from date of invoice. Merchandise must be shipped prepaid in new and unused condition, not damaged, and in original carton and / or packaging. Special order merchandise may not be returned. All authorized returns subject to 20% restocking charge. Customer deductions from related invoice will not be honored, and those amounts will be considered as past due. Credit memos will be mailed and may be deducted from future invoices. Return Authorization Number expire 15 days after issued.

Special:

All articles made to order, or non-stock items specially ordered, will not be accepted for return or exchange.

Prices:

Please call 1-800-910-9612 for price check. All price quote in Canadian dollar. Back-orders will be cancelled unless specially requested by customer. Back orders will then ship freight collect.

Damages/Shortages:

Merchandise damage in transit must be claimed immediately with the carrier. Ceramics should be checked immediately for possible damage and a claim made with the carrier. Overage or shortage in number of boxes or crates must be claimed with the carrier. In all aforementioned instances, notation must be made on the Freight Bill at the time of signing.

All other discrepancies must be reported to us IN WRITING within 2 DAYS of receipt of shipment.

Taxes:

GST and PST are extra.

Minimum order:

Order under $100.00 net will bear a $10.00 handing charge.

Acceptance:

Receipt of our price list does not constitute an offer to sell.

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